- Get started
- Build
- HTTP Request
- How connector nodes work
- Create a connection
- Sales and customer relationships
- Customer support and help desk
- Messaging and meetings
- Email
- Marketing
- Social media
- Files, documents, and e-signature
- Projects, collaboration, and code
- People and recruiting
- Finance and commerce
- AI models and agents
- Speech, vision, and language
- Data and location
- Cloud, identity, and security
- Deploy and run
- Examples
- Reference
Freshservice
Look up the Freshservice connector: its actions and events in alphabetical order, and the sign-in methods of a Freshservice connection.
The Freshservice connector lets a workflow create, update, and reply to help desk tickets. In the Add node panel, it's in the Connector category, under Freshservice. How connector nodes work describes how a connector node is set up.
This page lists what the connector can do in Maestro Automate. Select an action or event to see how to configure it.
Actions
Each action is a node that does one thing in Freshservice.
| Action | What it does |
|---|---|
| Create Ticket | Create a new ticket in Freshservice. |
| Delete Record | Deletes a record in Freshservice. |
| Get Agent ID by Email | Retrieve an agent's ID using their email address in Freshservice. |
| Get Record | Retrieves a record in Freshservice. |
| Get Requester ID by Email | Retrieve the requester ID using an email address in Freshservice. |
| Get Ticket | Retrieve a ticket from Freshservice. |
| Insert Record | Insert a new record in Freshservice. |
| List All Conversations | Retrieve all conversations associated with a ticket in Freshservice. |
| List All Records | List all records in Freshservice. |
| Replace Record | Replace a record in Freshservice. |
| Reply to a Ticket | Create a reply for a ticket in Freshservice. |
| Search Tickets | Search for tickets using a query in Freshservice. |
| Update Ticket | Update or insert an existing ticket in Freshservice. |
| Upload Attachment to Ticket | Upload an attachment to a ticket in Freshservice. |
Events
Each event can start a workflow, as a Connector trigger, or pause a run until it happens, as a Connector event. In the connector's list, events have the WAIT tag.
| Event | What it does |
|---|---|
| Record Created | Triggers when a new record is created. |
| Record Updated | Triggers when an existing record is updated. |
| Ticket Raised | Trigger actions when a new ticket is created in Freshservice. |
| Ticket Updated | Trigger automation when a Freshservice ticket is updated. |
Connection
A Freshservice node signs in through a connection. Create a connection describes how to create one from the node. On the Connect to page, you sign in with this method:
| Sign-in method | What you need |
|---|---|
| API Key | Subdomain; API key. |
Freshservice authentication in the Integration Service guide describes the full connection setup, including prerequisites and advanced settings.
Next steps
- Connector: every connector, grouped by area.
- Create a connection: sign a workflow in to an app.
- Community: ask questions and share workflows with other builders on the UiPath Forum.